Case Studies

Uber uses TAUS EPIC API to measure and improve the quality of its global customer care platform

The quality of content significantly influences the support experience of Uber’s customers. For instance consider an Eater who requests help canceling a severely delayed order. The same resolution, such as a refund, can be accompanied by either a robotic-sounding machine-translated message, or a message with a style and tone that expresses genuine empathy and acknowledges the user’s disappointing experience on our platform.

Quality Estimation

Speech Data

Machine Translation

NLP Services

Quality estimation

Boosting TM Quality: Achieving Excellence with TAUS OPTMIZE

How a global industrial technology leader transformed their multilingual content strategy with TAUS OPTMIZE. With AI-driven technology, TAUS helped them improve translation quality, enhance MT customization, and streamline their global content operations - all in just two weeks.

Quality estimation

How BLEND Leveraged up to 80% of Cost Savings with TAUS EPIC API

Quality Estimation helped BLEND confidently identify high-quality segments and remove them from the scope, dramatically reducing the cost for their clients.

Quality estimation

How Milengo Saved Up to 50% on Time and Costs with TAUS EPIC API

Milengo turned quality estimation into an efficiency powerhouse-driving down post-editing and unlocking new value in their translation services.

Quality estimation

Uber uses EPIC API to measure and improve the quality of its global customer care platform

Uber, a global mobility service corporation, partnered with TAUS to utilize the EPIC API as a strategic tool to enhance their customer experience.

Quality estimation

Unlocking Efficiency: Leveraging EPIC API to Optimize MT Workflows

MotionPoint, a global technology solutions company, partnered with TAUS to determine whether Machine Translation Quality Estimation (MTQE) models could be used to remove the human post-editing (PE) from certain machine translation (MT) workflows.

Quality Estimation

EPIC API enables saving up to 76% in lead time and costs

Yamagata Europe, a leading language service provider, partnered with TAUS to streamline their translation process for a major automotive client. By implementing a customized Machine Translation Quality Estimation (MTQE) model, they achieved remarkable results, reducing post-editing (PE) efforts by up to 76% and gaining valuable insights into translation quality, saving time and costs.

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